Refunds and Returns
As an artist and a perfectionist, I pour my heart and soul into each and every artwork to ensure all work is of the highest quality and that the price reflects the value of the work. Buy from my online art gallery, live with your chosen artwork for one week, and if you are not entirely happy - return it to me in the same condition it arrived and you will be fully refunded for the artwork.
Most people make the decision to purchase artwork because they feel a connection with the work. I want you to be 100% satisfied with your purchase so I offer a 7-day money back guarantee on all wall art (excludes gift shop items, limited edition prints, POD* products and bespoke/commissions). I strongly believe that you never truly experience a piece of contemporary art until you have lived with it. I also appreciate that buying art online can be daunting, so that's why I offer a 7-day Money Back Change of Mind Guarantee.
Please check with us first…
If you haven’t yet made your purchase and you are unsure about anything in your order, contact me via email. I'm happy to ring you at a mutually convenient time to discuss your needs. Most customers have a much better shopping experience and peace of mind after a personalised recommendation from the artist.
While under Australian Consumer Law, you are not entitled to return a product if there is no breach of a consumer guarantee – for example, if you:
changed your mind
ordered the wrong product
found the product cheaper elsewhere
were aware of the relevant fault before buying the product – such as if the fault was written on the tag, or indicated in the photos or item description online
damaged the product by misusing it – for example, you dropped your mobile phone in water
used the product for a very long time and the problem is as a result of usual wear and tear.
Due to variations in computer monitors actual colours may vary. I try to edit the photos to show the artworks as life-like as possible, but please understand the actual colour may vary slightly from your monitor. In addition, please be aware that photos of textile works often do not truly represent the texture and detail of the actual artwork. Fortunately in this case, customers are often amazed at the detail and texture that was not as clearly visible in the photograph. Any returns for an artwork due to customer dissatisfaction with a colour/finish (that is not a fault) will need to comply with the Change of Mind Return Policy.
For Change of Mind Returns
If you change your mind you have 7 days from delivery to contact us in writing (via email or the online form).
Please provide the following information in the email
Reason for return
Please note, a change of mind includes (but is not limited to), the following:
You decide the artwork purchased does not match your desired size/colour/décor/specifications or simply decide that you do not want the item at all.
For Repair/Return of Damaged Items
Due to the care taken with protecting and packaging your purchase, damaged artwork is extremely rare. Most artwork is shipped using Australia Post, large works may be shipped by courier. If a package arrives in damaged condition, please take a photo of the box before opening, and should items inside be damaged, then photos of items. These photos should show a time and date which will indicate this order. Returns will not be accepted for personalised or bespoke art or if there is deliberate damage. Please treat all artworks with care as each piece is a one-of-kind original.
If there is damage to your artwork when it is delivered you have 7 days from delivery to contact us in writing (via email or the online form). The damage will be assessed and every effort will be made to effect repairs. Full refunds will only be offered for works that are damaged beyond repair.
Please provide the following information in the email
Reason for return
Photos of damaged unopened package if applicable
Photos of the full artwork and areas of specific damage
Prepare the Return
Once you have applied for the return please await a reply accepting your request which will also have all the details for returning the items. No returns will be accepted which have not gone through this process.
All returned items must be in brand-new condition, undamaged, unmodified, and with the original packaging. You must ensure that the artwork is securely packaged for return shipping. Refunds will not be processed for items that have been damaged during return transit due to insufficient packaging. Requests to return artworks due to damage during shipping must be accompanied by photos or other evidence that clearly shows the problem with the goods received.
Return shipping must be the same method as the item was delivered. For example, if a courier was used and the item was insured you will need to return the item fully insured using the same courier service. You have 7 days from the date of our email to return the item/s to us for repair, a store credit or a refund.
Special Orders, Commissions/Bespoke Art and International Orders
At this time, there are no returns on special orders (includes custom framing), commissioned artwork or orders shipped outside of Australia. Limited edition prints, photographs and POD* products cannot be returned as they are printed on demand and the printing costs cannot be recovered. Artworks that have been removed from their stretchers for cost effective shipping cannot be returned.
Damaged artwork will be assessed and every effort will be made to effect invisible repairs. You will be consulted regarding any repairs which require any alteration to the work. Full refunds will only be offered for works that are damaged beyond repair. All repaired works will be returned to you at no additional shipping cost.
Store Credit or Refund
Once we have received the return our team will inspect the goods to make sure they comply with the conditions set out above. If your returned item/s meets the conditions you will have the option of a refund or a store credit.
If you select a store credit or exchange, it will be the full value paid minus shipping paid or in the case of free shipping, the cost of shipping that we paid. Your store credit will be valid for one year.
If you select a refund, it will be the full value paid minus shipping paid or in the case of free shipping, the cost of shipping that we paid. Your refund or credit note will be processed promptly, please allow up to 14 days.
An order cancellation request comes under our Change of Mind Policy, with some special circumstances allowed;
If the request is made before the order has been progressed and packed, we will cancel and refund or credit in full (your choice).
If the request is made once the order has been dispatched (meaning the courier has picked it up, although they may not have yet scanned it in to their depot), the full Change of Mind conditions will apply and you will need to request the return ASAP.
In doing this you are accepting full responsibility that you have read the conditions outlined above and agree to them. Once you have applied for the return please await a reply accepting your request which will also have all the details for returning the items. No returns will be accepted which have not gone through this process.
Once we have received the return our team will inspect the goods to make sure they comply with the conditions set out above. If your returned item/s meets the conditions you will have the option of a refund or a store credit as outlined in the Store Credit or Refund section above.
*POD - Print on Demand